SHIPPING POLICY
How It Works
All orders are processed and shipped within 5-7 business days with the exception of orders placed on bank holidays.
Once your order has been placed, you will receive an email confirmation. Once your order has been shipped, We will email you with delivery details.
RETURNS AND REFUNDS
Everything You Need to Know
Refunds/Returns are given in the form of a replacement, exchange, store credit or a full refund. You must contact us within 14 days of delivery date to start the process with proof of purchase. The items must be sent back to us within the 14 days of contact.
A refund will then be processed within 14 days of items return. Any shipping for returns must be paid by the customer.
All return items for refund must have original tags/packaging and in its original condition failure to this a refund will not be given.
SALE/DISCOUNTED ITEMS
All sale or discounted item sales are final and none refundable.
EGIFT CARDS are none refundable.
FOR REFUNDS/RETURNS
please contact us via
customersupport@xlevelsports.com
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PRIVACY POLICY
we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, purchase our products, or otherwise interact with us.
1. Information We Collect
Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase or create an account.
Usage Information: We collect information about your interactions with our website, such as the pages you visit, the links you click, and other actions you take.
Device Information: We collect information about the device you use to access our website, including the IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
To Provide and Improve Our Services: We use your information to process your orders, manage your account, and improve our website and services.
To Communicate with You: We may use your contact information to send you updates, promotional materials, and other information related to our products and services.
For Marketing Purposes: With your consent, we may use your information to send you marketing communications and offers tailored to your interests.
3. Sharing Your Information
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
Legal Requirements: We may disclose your information if required by law or in response to legal requests.
4. Your Choices
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Access and Update: You can access and update your personal information by logging into your account or contacting us.
5.Security
We implement reasonable security measures to protect your personal information from unauthorized access and use. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
6.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with the effective date.
7.Contact Us at